Privacy Policy for Al-Nukhba

Effective Date: 2022-01-01
Last Updated: 2024-11-04

Introduction

Thank you for using Al-Nukhba, a service provided by Nukhba Company. Your privacy is important to us, and we are committed to protecting your data and handling it transparently. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to ensure your data is secure.

1. Information We Collect

Al-Nukhba collects specific information to provide and improve our services. Here’s what we collect and how we use it:

1. 1.Account Information: When you sign up or use Al-Nukhba, we collect basic account information, such as your name, contact details, and subscription data, to manage your ISP account. 

2. 2.Payment Information: For online payments, we collect payment details as required for subscription renewals or activations. Payment processing is handled securely, and we do not store full payment information on our servers. 

3. 3.Location Data: 

   • •.GPS Location: If the auto-login feature is enabled, Al-Nukhba may collect your GPS location to update your service location in our ISP database. This helps ensure that technical support personnel can accurately locate and assist you if on-site support is requested. 

   • •.Usage Limits: Location data is collected only when auto-login is enabled and necessary for the intended purpose of providing accurate technical support. 

2. How We Use Your Information

The information collected through Al-Nukhba is used for the following purposes:

• •.To allow subscribers to manage, activate, and renew their internet subscriptions. 

• •.To process and validate payments securely. 

• •.To facilitate efficient technical support by ensuring correct location information for on-site assistance. 

• •.To improve the app’s functionality, performance, and user experience. 

3. Sharing Your Information

Your data is shared only with authorized personnel within Nukhba Company and our ISP partners as necessary for service management and technical support. We do not sell, rent, or disclose your personal information to third parties, except in the following cases:

• •.With your consent: We may share information with other parties if you authorize us to do so. 

• •.For legal reasons: If required by law, regulation, or court order, we may disclose information as necessary. 

4. Security of Your Information

We implement strict security measures to protect your data from unauthorized access, alteration, or destruction. Data transmission within Al-Nukhba is encrypted, and access to your information is restricted to authorized personnel only. However, please be aware that no security system is entirely foolproof, and we cannot guarantee complete security.

5. Your Choices and Rights

• •.Location Sharing: You can control location-sharing preferences in your device settings. Location data collection is only active if you have enabled the auto-login feature. 

• •.Data Access and Deletion: You may request access to or deletion of your personal data by contacting our support team at info@snono-systems.com 

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Non-personal data may be retained indefinitely to analyze and improve app functionality.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. You are encouraged to review this page periodically to stay informed about our data protection practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nukhba Company
Email: info@snono-systems.com
Phone: +9647700826164